FAQ's

Q: Are there changing facilities (what do they include?)
A: Our beautiful changing rooms and shower facilities sit in the basement, in the former bank vault. Complete with vanity stations with Hollywood mirrors, cloud 9 hair dryers and straighteners, lockers, and ubiety hand wash and moisturiser.

Q: Do members bring their own towels?

A: Yes, towels are not provided by the club.

Q: Where are the nearest car parks?

A: Kingsmead Square is the closest car park, but it is also the smallest, so it does get busy at peak times. Southgate and Manvers Street are also a short walk away.

Q: Are members shown how to use the equipment?
A: Yes, every new member has access to a free and voluntary gym induction. If you would like to book an induction prior to your first visit then please call or email us and we will happily arrange this for you.

Q: What happens if they have lost property in the gym?

A: Although we cannot accept any liability for lost items, we do have a lost property box at reception. If you lose an item please contact the club as soon as possible and we will do our best to locate it.

Q: Can I freeze my membership?

A: Yes. Full details, terms and conditions are outlined in your membership contract.

Q: Does the gym have wifi?

A: Yes.

Q: What is the process/penalty for canceling classes?

A: If you think you will be unable to make the class, we ask that you cancel at least four hours in advance of the class start time to avoid receiving a no-show mark against your account.

Q: Is there a minimum age to join?

A: Members must be at least 18 years old at the time of which the membership begins.

Q: Gym staffing policy
A: There will be a member of staff on-site at all times to assist with any questions or issues.

Q: Can I try before I buy?

A: Yes, we offer a free 7-day free trial pass. Contact us on hello@flyfitness.co.uk.

Q: Do you offer any corporate discounts?
A: Yes, please contact us on hello@flyfitness.co.uk if you would like to discuss this with a member of our management team.

Q: How do I pay?

A: When you take out a membership with FLY Fitness, you will be asked to complete a direct debit mandate. The payment will be taken automatically on (1st of the month) the same day each month. The first months' payment will be taken on the day of signing up on a pro-rata basis.

Q: Does the gym accommodate disabled / wheelchair users?

A: Unfortunately, due to the fact that the building is Grade 1 listed, we were unable to the necessary alterations to widen corridors or insert a lift. This means that wheelchair access is only available on the ground floor.

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